Delivery Conditions
Last updated: August 2026. These conditions apply to deliveries arranged by Bothends Farms or its approved logistics partners.
Delivery confirmation
Delivery begins only after the order, destination, applicable fees, and required payment status are confirmed. Estimated delivery times are not guarantees unless expressly agreed in writing.
Service areas and charges
Delivery availability and cost depend on destination, road access, quantity, product type, live-animal handling needs, refrigeration or preparation needs, and current logistics conditions.
Customer responsibilities
The customer must provide a reachable phone number, accurate address, delivery instructions, and a responsible recipient. Additional cost caused by an incorrect address, missed delivery, restricted access, or requested redelivery may be charged.
Live animals
Live-animal transport may require special handling, timing, ventilation, and welfare considerations. Customers should be ready to receive and appropriately house animals immediately on arrival.
Prepared and perishable products
Prepared meat, poultry, fish, or other perishable items should be received promptly and stored, reheated, refrigerated, or frozen as appropriate. Responsibility for safe storage passes to the customer after successful delivery.
Inspection on receipt
Please inspect the order at delivery and report any material shortage, visible damage, or incorrect item immediately, with photographs where appropriate. Claims raised significantly later may be difficult to verify.
Delays
Traffic, weather, road conditions, security issues, vehicle problems, regulatory checks, or events outside reasonable control may affect delivery times. We will provide updates where practicable.
